When the software development process is determined and the environment
is in place, there is still a need to support, administer and fine
tune the development environment. Trinity Software can offer a variety
of long term technical support options. These options vary based
on the size of the deployment, the size and training of the customer's
support team and the maturity of the overall environment.
Trinity Software can provide any of the following flexible support
- Full Time Support. For the customers with a
large installed base and a very customized environment, Trinity
Software can provide one or more on site professionals to maintain
the environment, troubleshoot issues and prepare for upgrades
- Part Time/Level of Effort Support. For smaller
deployments, Trinity Software can provide a scheduled level of
effort over a period of time. This gives a customer a cost-effective
piece of mind.
- Short Term Technical Support. In addition to
scheduled, planned technical support, Trinity Software can provide
short term, urgent support for issues such as upgrade planning
and mission critical issues needing expert level troubleshooting.